Terms And Conditions
All measurements provided are approximate.
Many of our items are one of a kind and as long as they are available, they are in stock, ready to ship. These items will ship within 5 business days from order placement.
All items are shipped through Canada Post. Shipping times are out of our control.
NOTE: During certain times of the year and due to a variety of circumstances, shipping times may take much longer than normal. We are especially noticing this right now during COVID. This is completely out of our control, however we are noticing significantly longer delivery times. We encourage our customers to order early for any special dates to avoid disappointment.
REFUNDS AND EXCHANGES
All sales at Daelen Forge are final sale.
We do not accept returns of our products due to the environmental impact of reverse shipping and safety reasons which prevent us from being able to sell returned products. Over 5 billion pounds of waste is created annually due to reverse shipping!
Please message us with any questions before purchasing. We are happy to answer your questions, provide you with additional information, and ensure you are confident and happy with your decision before purchasing.
For the sake of our environment we encourage all of our customers to use what they have, buy what they need and ask lots of questions before purchasing. Our blacksmith forged items are fantastic for the environment because they have been designed to last with proper care.
If you have any concerns please contact Daelen Forge within 10 days of purchase to discuss. We want you to love your purchase and are happy to answer any questions.
To ensure the beauty, functionality and longevity of your Daelen Forge Original, please ensure you are following all proper care guidelines for your purchase. It is the responsibility of the customer to ensure all pieces are only used for their intended use, that proper care and precautions are followed at all times, and due diligence is exercised in caring for the piece to maintain its condition. Without the proper care, all blacksmith created pieces will wear and rust. A small amount of proper care will ensure your piece is a long lasting and treasured piece.