How to Setup Your Store

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If you are accepted as a Shop Signatures artisan, you will receive a letter of acceptance by email, followed by an email confirming your store is ready for setup. You can then begin to setup your store by following the steps below.

How to Confirm Your Category and Previous Show Participation

Once the Payment Authorization section is completed and submitted, a Welcome Wizard will open. Follow the steps below to continue setting up your store.

  1. Click “Let’s Go”.
  2. Confirm your address – please note: this information will not be made public.
  3. Select the relevant Artisan Categories, as well as the Signatures shows in which you have previously participated in the last five years.
  4. Select whether or not you wish for your email address to be public.

How to Integrate Your Stripe Account

Once the above section is complete, a new Welcome Wizard will open and guide you through connecting your Stripe account in order to process payments in your store. Follow the steps below to integrate your Stripe account.

  1. Click “Connect with Stripe”.
  2. If you have already signed up for an account with Stripe, click “Sign In” at the top right corner of the page.
  3. If you have not yet signed up for an account with Stripe, fill out and submit the Stripe Registration Form on the page.
  4. Click “Go to your Store Dashboard”.

How to Personalize Your Store

Once you have successfully integrated your Stripe account, you can begin personalizing your store. Follow the steps below to personalize your store.

  1. Navigate to your Dashboard on the left side of the page and click on “Settings”, or visit shop.signatures.ca/dashboard/settings/store
  2. Upload a profile picture (usually your company logo) with a minimum resolution of 300 x 300 pixels.
  3. Upload a banner image with a minimum resolution of 625 x 300 pixels.
  4. Add a short biography, describing you and/or your business, for customers to read on your store page.
  5. Select “Show terms and conditions in store page” only if you wish to add your own customized terms and conditions regarding your store and the items you sell. This step is optional.
  6. Enable Facebook Messenger Chat in order to allow customers to message you directly when browsing your store. Enabling this feature requires an existing Facebook Business account. This step is optional. For more information on this feature, click here.
  7. Save your personalized changes by clicking “Update Settings” at the bottom of the page.

How to Set Your Return and Warranty Policies

Once you have personalized your store to your liking, you must set your policies for returns and warranties. Follow the steps below to set each policy.

  1. Navigate to your Dashboard on the left side of the page and click on “Return And Warranty”, or visit shop.signatures.ca/dashboard/settings/rma
  2. Set the Label, Type, Refund Reasons, and Return and Warranty Policy. Below is an explanation of each term.
    • Label: select the label that customers will see on your products and store page.
    • Type: select what type of returns and warranty your store offers:
      • No returns or warranty: all your items are final sale
      • Return & Warranty Included: your store offers returns and warranty on all your products. You can also set return and warranty policies for products individually.
        • Select the length of the return policy: Limited or Lifetime
        • Length Value: the time period during which you allow returns
        • Length Duration: select what time duration you will allow returns (Days, Weeks, Months, or Years)
    • Refund Reasons: select what reasons customers can choose from when submitting a refund request
    • Return and Warranty Policy: if your store has a custom Return and Warranty policy, enter it here. This is an optional step.
  3. Save your Return and Warranty changes by clicking “Save Changes” at the bottom of the page.

Note: Your store will be hidden until you have completed setting up and adding your first product. When you are finished setting up your store and adding products, please send us a message Here to go live.

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