How to return an item

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If you are not satisfied with your Shop Signatures order, you may be able to request a return or a refund depending on the terms and conditions of the artisan you purchased from.

If your order is eligible for a refund or return, follow these steps:

  1. Click on “My Account” then click on “Orders”.
  2. Click on your order number.
    1. If you do not have a Shop Signatures account, click on your order number in your order confirmation email.
  3. If your order contains products from one artisan only, click on the “Request a Return” button.
  4. If your order contains products from multiple artisans, scroll down to view each individual order. Click on the “Request a Return” button next to the product you wish to return.
  5. Complete and submit the Return Request Form.
  6. Once the form is submitted, your request is automatically sent to the artisan for approval.

If you are having difficulty getting in touch with an artisan or returning an order, please email us.

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