Privacy Policy

SECURITY & PRIVACY

We take the privacy and protection of data and information seriously and are committed to handling the personal information of all those we engage with, whether customers, suppliers, colleagues, or any other community, responsibly and in a way that meets the legal requirements of Canada. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

INFORMATION COLLECTION & USE

Signatures Shows Ltd. (Signatures) is the owner of the information collected on shop.signatures.ca. The following discloses our information gathering and dissemination practices.

Information collected on/across our websites include:

  • Email opt-in submission: Requires visitors to give us an email address
  • Mailing addresses: Requires contact information for shipping of product purchases
  • Contest entry: Requires visitors to give us contact information including email address, name, mailing address, phone number.
  • Submissions and/or Information requests sent through our websites to internal team members or exhibiting companies participating in our events: Requires contact information for us to reply such as email address, name, mailing address, phone number.
  • Company referral information submitted by website visitors.
  • Payment information, such as a credit or debit card number, bank details and billing address;
  • Comments, feedback, posts, and other content you submit;
  • Customer data, related to transactions, prospective sales, or analytics;

As part of a purchase, product enquiry, request for information and for account administration, we collect information such as your name, country, job title, company information, postal address, e-mail address, telephone number as well as details about your company and business role.

If you have made an enquiry about us or our products or services, either online, face to face or over the phone, we will use your personal information to respond to the enquiry or to take other steps at your request, before you enter into a contract. For example, we collect the e-mail addresses and additional contact details of those who send e-mails to request information.

For purchases, payment information, including credit/debit card number/bank details and billing addresses are also collected. Where payment card processors are used to facilitate payment card transactions on shop.signatures.ca, your data will be collected and used according to that data processors’ privacy policy. We take steps to ensure that any payment processor we use will provide a high standard of privacy and security controls.

If your personal information is relevant to certain products and is freely available through public sources, such as on a website related to your work or profession, we may use this personal information to promote our products, as part of our legitimate interests as a commercial organisation.

MARKETPLACE MANAGEMENT

If you have agreed to participate in shop.signatures.ca as a merchant or visitor, personal information is used in connection with the site, to handle payments or for other purposes, as is necessary for performing the contract entered into. We will also use your personal information to maintain our databases, assess your qualities as a merchant or customer, as part of the legitimate interests we have as a commercial organisation.

CUSTOMER AND PROSPECTS MANAGEMENT

We may use your personal information, combined with publicly available data and your demographic data, to deliver products and services, to choose relevant offers that may be of interest to you, to improve our existing products and services, and to develop new products and services, as part of our legitimate interests as a commercial organisation.

We may also use your data in advertising campaigns on Social Media platforms such as LinkedIn, Instagram and Facebook in order to provide information about upcoming events/new products and to ensure that you only receive relevant advertising about our products and services.

ANALYTICS – websites, emails, and database.

We may combine visitor session information, or other information collected through tracking technologies with personally identifiable information, to understand and measure your online experiences and determine what products, promotions and services are likely to be of interest.

Technical methods are also used in HTML e-mails, for purposes including: (i) to determine whether recipients have opened or forwarded e-mails and/or clicked on links in those e-mails, (ii) to customise the display of banner advertisements and other messages after closing an e-mail, and (iii) to determine whether a visitor has made an enquiry or a purchase in response to a particular e-mail.

HOW WE PROTECT PERSONAL INFORMATION

Any personal information given to us will be treated with the utmost care and security. This section sets out some of the security measures in place.

A variety of physical and technical measures are used to keep data safe and prevent unauthorised access to, or use or disclosure of personal information. Electronic data and databases are stored on secure computer systems and we control who has access to information, using both physical and electronic means.

All reasonable steps are taken to ensure that your personal information is kept secure from unauthorised access, but we cannot guarantee it will be secure during the transmission process to shop.signatures.ca because this transmission is not controlled by us.

SHARING WITH SERVICE PROVIDERS

We may share personal information with third parties to assist in providing products and services to you. These third party data processors are bound to compliance with data protection legislation through contracts that protect the personal information shared with us. They may include: IT and marketing technology host suppliers, web and data hosting providers, mailing houses, ad servers, logistics and general service contractors, freight forwarders, sales platform providers, communication tool providers, and other collaboration partners.

HOW LONG INFORMATION IS KEPT

We will only retain your personal information for as long as is necessary and as permitted by applicable laws. We will retain your personal information while we are using it, as described in the section above, and may continue to retain it after these uses have ended where we have a legitimate business purpose. For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure the opt out request is honoured. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights. The length of time for which we will retain personal information will depend on the purposes for which it is retained. After we no longer need to retain your personal information, it will be deleted or securely destroyed.

YOUR RIGHTS

  • The right to confirmation of whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold. This is known as a subject access request;
  • The right to have inaccurate data rectified;
  • The right to have your data erased. This does not however apply where it is necessary for us to continue to use the data for a lawful reason;
  • The right to request the restriction or suppression of your personal data (such as, we will stop using the data but we may continue storing it);
  • The right to obtain your personal data that you have provided to us, on the basis of consent or performance of a contract, and where technically feasible, transmitted in a common electronic format to you or directly to another company;
  • The right to object to the use of your data. Specifically, you have the right to object to our use for marketing and in relation to automated decision making, including profiling where there may be legal or similarly significant effects.

There are exceptions to the rights above. Where you make a request to us as part of these rights, we will always try to respond to your satisfaction, although there may be situations where we are unable to do so. We will meet your request as promptly as we reasonably can. If you have requested that we stop sending you marketing messages, please note that you may still receive them for a short period while the request is processed.

Cookies: Signatures’ websites use session ID cookies to make it easier for you to navigate our websites. Session ID cookies expire when you close your browser. Client-side cookies are also used to track and measure the success of a marketing campaign. Cookies are in no way linked to any personally identifiable information.

UPDATE & CHOICE OF EMAIL OPT-IN

Signatures is a permission-based email marketer and we value the trust our customers place in us. All email sent by Signatures will contain clear and concise instructions (such as clicking on the link at the bottom of an email) for how to opt-out of receiving future communications. We only use subscribed contact data to send our customers and subscribers information about upcoming events, and to contact our customers when necessary.

REMARKETING

At times, Signatures may use third-party vendor remarketing tracking cookies, including the Google Adwords tracking cookie. Remarketing is used to show relevant ads to you across the internet, specifically on the Google Content Network. As always we respect your privacy and are not collecting any personal or identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors (including Google) place cookies on our web pages and apps in order to serve ads across the internet based on past visits. A “cookie” is a small file sent to your browser to be stored on your computer. This allows us to continue to market our special offers to those who have previously shown interest in our events.

NOTIFICATION OF CHANGES

This policy may be revised over time as new features are added to the website. Please check this site for information about revisions to our privacy policy.

CONTACT US

Signatures Shows Ltd.

113 Murray Street

Ottawa, ON

Phone: 888.773.4444

If you have any questions about this statement of privacy policy, the practices of this site, or your dealings with this website or Signatures, you may send an email to: shop@signatures.ca.